Resident Director- Amsterdam

Job Description:

The Resident Director is responsible for the successful operational delivery of all WorldStrides programs in Amsterdam. The role involves oversight of student services, faculty-led program operations, financial administration, health and safety, local partnerships, and strategic development. 

The Resident Director serves as the primary local representative of WorldStrides and plays a key role in ensuring an outstanding experience for students, faculty, and institutional partners. 

Responsibilities:

1) Faculty-Led (Custom) Programs 

Responsible for the planning, coordination, and successful delivery of faculty-led programs. 

•  Plan and coordinate educational itineraries and program schedules. 
• Coordinate program logistics from confirmation through completion.  
• Arrange accommodations, transportation, restaurant bookings, and local services.  
• Confirm operational services and requirements with suppliers.  
• Prepare rooming lists, operational documentation, and briefing materials.  
• Liaise with faculty before, during, and after programs.  Coordinate participant communications.  
• Manage operational changes and troubleshoot issues as they arise. 
• Support on-site program delivery when required.  
• Conduct post-program reviews and evaluations.  
• Identify opportunities for operational improvement and efficiency. 

 2) Individual (Study Abroad) Programs 
Responsible for supporting students throughout their study abroad experience at Vrije Universiteit Amsterdam (Fall, Spring and Summer sessions) 

•  Coordinate student arrivals and departures.  
• Arrange and oversee airport transfers.  
• Deliver and coordinate orientation programs (BCO).  
• Coordinate student housing, primarily through Vrije Universiteit Amsterdam and approved housing providers.  
• Conduct housing inspections as required.  
• Ensure that students register at municipality
• Support student welfare and well-being.  
• Organize student activities, cultural events, and excursions.  
• Provide operational support throughout the semester.  
• Coordinate with local partners and service providers.  
• Support students with day-to-day operational matters.  
• Resolve issues affecting the student experience. 

3) Financial Administration & Accounts Payable  

Responsible for supporting the financial administration of Amsterdam programs and ensuring compliance with company procedures. 

•  Assist with budget forecasting and financial planning. 
• Support financial reporting and reconciliation through Concur and related systems.  
• Monitor program costs and support cost-control initiatives.  
• Collect and process supplier invoices.  
• Review invoices for accuracy and operational compliance.  
• Prepare invoices for payment approval.  
• Prepare and submit expense reports.  
• Manage petty cash and reconciliation processes.  
• Maintain accurate financial and operational records.  
• Prepare documentation for payment runs.  
• Maintain supplier files and records.  
• Support administrative and compliance requirements. 

4) Tour Leadership & Programme Delivery 
Responsible for supporting field operations and program delivery when required. 

•  Acting as Tour Director where/when operationally required. 
• Escorting student groups. 
• Delivering programme briefings. 
• Briefing and supporting Tour Directors, Tour Leaders and Tour Guides. 
• Coordinating programme logistics while travelling. 
• Monitoring operational quality during programmes. 
• Resolving operational issues in the field. 
• Supporting professors and students throughout programme delivery. 
• Representing WorldStrides professionally at all times. 

5) Health, Safety & Student Welfare 
Responsible for supporting the health, safety, and well-being of students, faculty, and staff. 

•  Support crisis management procedures in collaboration with WorldStrides' dedicated support teams.
• Promote student well-being and positive engagement.
• Respond appropriately to health, safety, and welfare incidents.
• Coordinate medical appointments and hospital visits when necessary.
• Prepare and maintain incident reports.
• Liaise with faculty during incidents or emergencies.
• Escalate significant incidents according to company protocols.
• Support emergency response procedures.
• Maintain confidential and accurate records. 

 6) Partnerships & Stakeholder Engagement 

Responsible for maintaining strong relationships with key stakeholders in Amsterdam