Product Operations Manager

We are looking for a Product Operations Manager at GLS/NXT to ensure our OOH parcel locker platform runs smoothly across our international GLS markets and partner ecosystem. In this role, you will be the go-to person for keeping the platform healthy - proactively monitoring operations, investigating issues, and responding to questions and requests from the carriers, retailers, and end users who rely on our locker network every day.

As Product Operations Manager, you will work at the intersection of product, tech, and support, acting as the connective tissue between our internal teams and the operators and partners who depend on our OOH platform. You will contribute to an integral part of GLS/NXT as an internal innovation division of GLS, where we have the opportunity to build exceptional parcel locker solutions and create long-term relationships across our out-of-home delivery network.

This role is perfect for someone who is structured, curious, and motivated by making things work. You're comfortable digging into operational issues across the locker estate, translating user and operator needs into actionable insights for the product team, and ensuring that nothing falls through the cracks.

Tasks

• Monitor the day-to-day health of our platform and ensure smooth, uninterrupted product operations across all markets
• Support the Product Manager and broader product team with software delivery, including contributing to team rituals and processes
• Coordinate investigation and resolution of questions, requests, and issues raised by internal and external users of the platform, acting as a first point of contact and escalation bridge
• Identify recurring problems or patterns in user feedback and translate them into structured input for the product and tech teams
• Constantly improve operational processes and maintain clear documentation of processes, known issues, and resolution workflows
• Collaborate closely with product managers, engineers, and market teams to coordinate rapid responses to operational disruptions
• Support onboarding of new users and markets by ensuring operational readiness and smooth handovers
• Track and report on key operational metrics, highlighting trends and areas for improvement

Requirements

• >2 years of experience in integration, implementation, technical project management or customer success management in B2B
• Strong organizational and multi-tasking skills with a structured approach to problem-solving
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and cultures
• A low-ego, hands-on mentality with a strong bias for getting things done
• Fundamental understanding of technical concepts (API, system architecture or digital platform products)
• Business-level proficiency in English, both written and spoken
• Permission to work in Germany

Nice to have

• Previous experience in logistics is a plus
• German language skills are welcome but not required
• Comfort working with tools like Jira, Confluence, or similar project tracking tools

Even if you do not meet every single requirement, we encourage you to apply if you believe you are well-suited for the role and can contribute meaningfully to our team.

Benefits

• Dynamic workplace: A digital environment with international projects and space to learn and grow
• Flexible work conditions: Hybrid working mode with a tailored remote policy
• Focus on learning: A personal budget (1.000€) for learning and development initiatives
• Physical space for ideas: A great office space in Berlin Mitte with top-tier equipment
• Transparent and competitive compensation: A salary package that reflects your expertise and experience.
• Active participation: A clear bonus system enabling participation in your and the team’s performance
• Engaging team culture: Monthly team cooking, regular events and offsites
• Vacation policy: 30 days of yearly holiday
• Reward system: Rewards for the recommendation of additional team members

About GLS NXT:

GLS/NXT was founded with the mission to build the next generation of logistic experiences driven by technology - core, adjacent & beyond. More specifically, our sphere of interest is the Logistics and eCommerce sector. We are entrepreneurs and hence always start with the user's needs. We are located between Corporate and Startups and leverage the benefits from both (startup speed and corporate muscle). GLS/NXT inhabits different project teams, acting as startups with business responsibility and setting their own vision and mission. GLS/NXT is part of the GLS IT Services GmbH.

Commitment to Diversity

GLS/NXT is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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