Clinical Operations Coordinator (US or Time Zone Equivalent)

ki:elements pioneers speech-based biomarkers as tools for clinical research. We are looking for a Clinical Operations Coordinator to bridge the gap between our agile team in Europe and the demands of global clinical trials in US time zones.

You will own the technical configuration of our studies, manage the proactive monitoring of the study progress and data collection, and be the primary support point of contact for research sites and sponsors during US business hours.

Tasks

Drive the support desk during US business hours to ensure timely support for users in these time zones.

• Translate clinical protocols into system logic. You will be responsible for the end-to-end technical setup of new studies, including user permissions, and study-specific parameters within the ki:elements platform.
• You won’t just wait for issues; you will monitor study progress and identify any (site-level) performance issues or data gaps and generate reports that give a clear view of study health.
• Act as the primary technical point of contact for "work-stopper" events. You will rapidly diagnose and resolve functional roadblocks to ensure that clinical site activities and data collection continue without interruption.
• Bridge the gap between clinical needs and software. You will identify whether an issue requires a configuration adjustment, a site-retraining session, or an escalation to the engineering team for a software fix.
• Serve as a trusted partner to trial sponsors providing professional updates on system status, resolution of (site-level) issues, and regular operational metrics.Maintain a continuous support chain. You will be responsible for high-quality documentation of US-timezone issues, ensuring the next team is perfectly positioned to pick up tasks at the start of their business day.

Requirements

• 2+ years experience in Clinical Operations, Clinical Data Management, or Technical Support for clinical trials (EDC, ePRO, etc.).
• You have a high attention to detail and understand how a small configuration error can impact an entire trial's data.
• You are a natural problem-solver who stays calm under pressure
• You are comfortable prioritizing your own workload and making triage decisions independently when the HQ is offline
• You understand the importance of response times and data integrity in a regulated environment (GCP/21 CFR Part 11)
• We value candidates who aren't afraid to look "under the hood." Experience (or a strong desire to learn) using SQL, Browser DevTools, API/Log analysis etc. is a major advantage.
• Fluent English (written and spoken) is essential

Benefits

• Enjoy a 32-hour work week.
• 6 weeks of paid vacation per year (nearly triple the US average).
• High-quality Medical, Dental, and Vision coverage with broad provider networks, in addition to enhanced sick pay and maternity support.
• Work from anywhere in US or Time Zone Equivalent
• Join a passionate, world-class team using technology to transform clinical research.$65,000 – $85,000 (reflecting our 32-hour work week).

If our profiles match, we would be delighted to hear from you!

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